Privacy Policy

1. Purpose

KleenAir is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or engaging our services, you consent to the practices described in this policy.


2. About KleenAir

KleenAir is an Australian owned and operated air conditioning service provider specialising in:

  • Installation
  • Maintenance and servicing
  • Diagnostics and repairs
  • Hygiene based deep cleaning
  • Mould and contamination remediation

We service residential, commercial, real estate, education, and aged care sectors.

Contact Details
Email: kevinp@kleenair.com.au
Phone: 1300 497 597


3. Information We Collect

We collect only information that is reasonably necessary to operate our business and deliver our services effectively.

3.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Service and billing address
  • Payment details

3.2 Service and Property Information

  • Air conditioning system details
  • Site access instructions
  • Job history and service records
  • Technician notes and findings
  • Photos and videos of systems and work areas

3.3 Sensitive Environment Information

For schools, childcare, and aged care facilities:

  • Site specific safety protocols
  • Restricted access requirements
  • Compliance related notes

We do not intentionally collect sensitive personal data unless directly relevant and voluntarily provided.

3.4 Technical and Website Data

  • IP address
  • Device and browser type
  • Website interactions
  • Cookies and tracking identifiers


4. How Information Is Collected

We collect information through:

  • Website forms and booking portals
  • Phone calls, SMS, and AI assisted systems
  • Email correspondence
  • CRM and scheduling platforms
  • Property managers, landlords, and third party referrals
  • On site inspections and service visits
  • Marketing and analytics tools


5. Purpose of Use

Your information is used strictly for legitimate business purposes, including:

Service Delivery

  • Preparing quotes and recommendations
  • Scheduling and completing jobs
  • Providing service reports with photos
  • Maintaining service history and asset records

Business Operations

  • Invoicing and payment processing
  • Internal record keeping
  • Staff training and quality assurance
  • Dispute resolution and compliance

Trade Care and Partner Coordination

  • Communicating with property managers and landlords
  • Providing reports for owner approvals
  • Coordinating tenant access where authorised

Marketing and Customer Engagement

  • Service reminders
  • Follow ups
  • Promotional offers

You may opt out of marketing communications at any time.


6. Photography and Reporting

KleenAir performs detailed reporting as part of its service delivery.

This includes capturing photos and videos for:

  • Before and after documentation
  • Fault identification
  • Reporting to property managers, owners, or stakeholders
  • Insurance and compliance purposes

We take reasonable care to avoid capturing personal or sensitive material, however incidental capture may occur.

By engaging our services, you consent to this form of documentation.


7. AI and Automated Communication

KleenAir may use AI powered systems to assist with:

  • Answering enquiries
  • Capturing booking details
  • Providing service information
  • Routing urgent matters

These systems may record and process interactions for quality assurance, training, and operational improvement.

All critical decisions and escalations are handled by human staff.


8. Disclosure of Information

We do not sell or rent personal information.

We may disclose information where required to:

  • Employees and technicians
  • Subcontractors and service partners
  • Property managers, landlords, and authorised representatives
  • Software providers including CRM, scheduling, and accounting systems
  • Payment processors
  • Marketing platforms such as Google
  • Legal or regulatory authorities where required

Some providers may store data overseas. We take reasonable steps to ensure appropriate safeguards are in place.


9. Data Security

We implement reasonable safeguards to protect personal information, including:

  • Secure cloud based systems
  • Access controlled platforms
  • Password protection and authentication measures
  • Use of reputable software providers

While we take security seriously, no system is completely immune to risk.


10. Data Retention

We retain personal and service related information for as long as necessary to:

  • Fulfil service obligations
  • Maintain records for warranty, compliance, and insurance
  • Support ongoing client relationships

Information may be retained for extended periods where legally required.


11. Access and Correction

You may request access to, or correction of, your personal information at any time.

Requests can be made via email using the contact details provided.


12. Cookies, Analytics, and Advertising

Our website uses cookies and tracking technologies to:

  • Improve user experience
  • Analyse website performance
  • Support advertising campaigns

This includes tools such as:

  • Google Analytics
  • Google Ads tracking

These tools may collect data about your interaction with our website.

You can manage cookie settings through your browser.


13. Third Party Links

Our website may contain links to external websites.

KleenAir is not responsible for the privacy practices of those third parties.


14. Operations in Sensitive Environments

When operating in schools, childcare centres, and aged care facilities, KleenAir:

  • Complies with site specific safety and privacy protocols
  • Minimises data collection to operational necessity
  • Avoids capturing identifiable individuals wherever possible
  • Ensures professional conduct at all times


15. Complaints

If you believe your privacy has been breached, please contact us.

We will investigate and respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner.


16. Updates

This Privacy Policy may be updated periodically.

The latest version will always be available on our website.



17. Acceptance

By using our website or engaging our services, you acknowledge and accept this Privacy Policy.