Terms and Conditions
Kleen Air Pty Ltd – Terms and Conditions of Trade
1. Definitions
1.1 “Kleen Air” refers to Kleen Air Pty Ltd, its successors, assigns, employees, authorised subcontractors, and agents.
1.2 “Client” means the individual, company, managing agent, or entity requesting goods or services from Kleen Air.
1.3 “Services” includes all work performed by Kleen Air including installation, maintenance, deep cleaning, repairs, inspections, reports, diagnosis, and associated refrigeration and ventilation work.
1.4 “Materials” means all physical items or products supplied or installed including systems, parts, units, consumables, and fixtures.
1.5 “Premises” means the location where Services are to be performed.
1.6 “Works” means all Services and Materials provided.
1.7 “Quote” or “Quotation” means the documented cost estimate issued by Kleen Air.
1.8 “PPSA” means the Personal Property Securities Act 2009 (Cth).
2. Acceptance of Terms
2.1 Acceptance of any Quote or request for Services constitutes agreement to these Terms.
2.2 Variations must be agreed to in writing. These Terms prevail over any terms proposed by the Client.
3. Quotation & Pricing
3.1 Quoted prices are based on site conditions provided at the time of quoting. They are valid for 30 days unless otherwise stated.
3.2 Kleen Air reserves the right to vary the Price if:
(a) Client-requested variations occur;
(b) Access or services are obstructed or unavailable;
(c) Labour or material costs increase beyond Kleen Air’s control;
(d) Additional Works are required due to site conditions unknown at time of quoting;
(e) Delays occur outside Kleen Air’s control.
4. Bookings, Deposits & Cancellations
4.1 Bookings may require a deposit to secure an appointment. Deposits are non-refundable unless cancelled within 24 hours of booking.
4.2 Cancellations made more than 24 hours after booking incur an $80 booking termination fee.
4.3 Same-day or short-notice cancellations may incur the full service call charge.
4.4 After-hours or weekend bookings cancelled within 24 hours may be subject to surcharge forfeiture.
4.5 For real estate-managed properties, the agent confirms they have the authority to approve and accept charges on behalf of the property owner.
5. Payment Terms
5.1 Full payment is required on the day of service unless a trade account has been approved.
5.2 Trade account clients must pay within the agreed payment term (e.g. 7, 14, or 30 days from invoice).
5.3 Late payments incur interest at 2.5% per calendar month or the prevailing CBA overdraft rate, whichever is higher, and collection costs.
5.4 Kleen Air may suspend work or refuse future bookings for overdue accounts and may revoke any previously extended credit terms.
6. Client Responsibilities
6.1 The Client is responsible for:
(a) Ensuring safe, lawful, and unrestricted access to the premises;
(b) Providing adequate power and water on-site;
(c) Disclosing site hazards including asbestos, vermin, height access, or inaccessible roof space;
(d) Securing pets and notifying neighbours or body corporate where necessary;
(e) Notifying Kleen Air of any security, parking restrictions, or paid access requirements;
(f) Bearing any additional costs for tolls, parking, or special building access fees.
7. Underground and Concealed Services
7.1 The Client must disclose the location of all underground and concealed services.
7.2 Kleen Air is not liable for damage to unidentified or unmarked cables, pipes, drains, or other utilities.
8. Risk & Title
8.1 Risk in all goods passes to the Client upon delivery or installation.
8.2 Title remains with Kleen Air until payment in full is received.
8.3 If unpaid, Kleen Air may recover and remove goods without notice and enter the premises for that purpose.
8.4 The Client must not sell, encumber, or relocate any goods supplied by Kleen Air until full payment has cleared.
9. Personal Property Securities Act (PPSA)
9.1 The Client agrees that these Terms form a security agreement for the purposes of the PPSA.
9.2 Kleen Air may register its interest in supplied goods and take all steps necessary to protect its rights.
9.3 The Client waives their rights under PPSA s95, s118, s121(4), s130, s132(3)(d), s157.
9.4 The Client must not register or allow any third party to register a security interest in the same goods.
10. Warranty & Limitations
10.1 AC cleaning services are hygiene-based and do not include or imply performance restoration or mechanical guarantees.
10.2 Mechanical installation works are warranted for 12 months for workmanship. KleenAir does not provide any warranty for replacement parts that are not covered by a manufacturer’s warranty. Where replacement parts are supplied with a manufacturer’s warranty, our workmanship in installing those parts will be covered for 90 days unless otherwise specified in writing.
10.3 Manufacturer warranties apply subject to their terms.
10.4 Warranty is void if:
(a) The system has not been regularly serviced;
(b) Damage was caused by vermin, pests, flood, or misuse;
(c) The system has been modified or repaired by unauthorised parties;
(d) The unit is over 7 years old and fails due to age or general wear and tear;
(e) The system suffers damage due to poor installation by third parties or external system faults.
11. Defects and Claims
11.1 The Client must inspect work and notify Kleen Air in writing of any issues within 7 days of completion.
11.2 Kleen Air reserves the right to inspect and remedy any defects.
11.3 No claims will be considered after 14 days unless under a valid manufacturer or workmanship warranty.
12. Delays and Access Restrictions
12.1 If Kleen Air is unable to access the premises or perform Services due to Client-side delays, an hourly wait time charge may apply.
12.2 Lift, scaffold, or EWP hire required for access must be arranged or reimbursed by the Client.
12.3 Delays caused by weather, third-party trades, or safety concerns may alter job completion times.
13. Asbestos & Hazardous Materials
13.1 If suspected asbestos or other hazardous materials are found, work will cease immediately.
13.2 The Client is responsible for all related removal, testing, and clearance costs.
14. Cleaning, Rubbish & Property Damage
14.1 Kleen Air will take reasonable care but is not liable for:
(a) Minor scratches to walls or ceilings where access is restricted;
(b) Disturbance of roof insulation, ceilings, or exterior surfaces during installation;
(c) Property not fit for the scope of work.
14.2 Rubbish removal and site cleanup is not included unless stated.
14.3 Nicotine, mould, grease, or heavy contamination may incur additional cleaning or PPE surcharges.
15. Privacy and Data Handling
15.1 Client data is collected for communication, invoicing, and customer service.
15.2 Data is not sold or disclosed unless legally required.
15.3 Clients may opt out of marketing communications at any time.
16. Default & Termination
16.1 If the Client defaults on payment or breaches these Terms:
(a) All outstanding amounts become immediately due;
(b) Kleen Air may suspend service or commence debt recovery;
(c) The Client is responsible for recovery and legal fees.
16.2 Kleen Air reserves the right to refuse service or cancel existing bookings for habitual late payers.
17. Lien & Abandonment Rights
17.1 Kleen Air holds a lien over any goods in its possession until all fees are paid.
17.2 After reasonable notice, uncollected or unpaid goods may be sold or disposed of in accordance with law.
18. Legal Compliance & Licensing
18.1 Kleen Air holds all necessary licences under the ARCtick.
18.2 All work is conducted in accordance with:
(a) The Australian Consumer Law (ACL);
(b) Electrical Safety Act and relevant WHS regulations.
19. Limitation of Liability
19.1 To the extent permitted by law, Kleen Air’s liability is limited to:
(a) Resupplying the service;
(b) Repairing defective work;
(c) A refund equal to the portion of defective work.
19.2 Kleen Air is not liable for indirect or consequential loss, including downtime, profit loss, or system compatibility issues.
19.3 Clients are encouraged to maintain insurance for their own equipment and premises.
20. Force Majeure
20.1 Kleen Air is not liable for failure or delay due to circumstances beyond its control including extreme weather, material shortages, illness, strike, war, pandemic, or transport delay.
21. Dispute Resolution
21.1 Parties must first attempt to resolve disputes informally.
21.2 Failing resolution, the dispute shall be referred to a mediator or court in Queensland.
22. Variations to Terms
22.1 Kleen Air may amend these Terms by publishing the updated version on its website.
Contact Details
Kleen Air Pty Ltd
Phone: 1300 497 597
Email: info@kleenair.com.au
Website: www.kleenair.com.au